Let's Talk Office Supplies

VoiceXML looks a lot like HTML. In fact, its designers hope that VoiceXML will mediate the creation of a "voice web" just as HTML mediated the creation of the visual Web. While this may very well happen, the more immediate beneficiaries of VoiceXML are not Internet users, but telephone companies, call center operators, and telephone-based CRM operations.

http://www.voicexmlreview.org/Jan2002/features/office.html