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Aligning SOA with business goals is essential for maximizing its ROI. The key is being able both to understand how SOA consumers, especially the best customers, are being serviced and to address any potential issues swiftly in order to optimize the customer experience. But traditional IT management systems only offer metrics on how SOA IT systems are executing—without providing a context that shows their business impact.
Actional for Continuous Service Optimization provides visibility and insight into the consumer experience. It relates end-to-end business process execution to underlying IT activity—delivering business metrics related to runtime operations, including key business indicators such as order-to-fulfillment times, for viewing and rich analytics on a differentiated basis: by individual customer, customer groups, regions, etc., including custom-defined metrics. In addition, management dashboards offer historical data on SOA usage in easy-to-use graphical formats and "management friendly" reports.
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