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SOA best practices are necessary for IT organizations to maintain the high standards in SOA reliability, cost-effective operations, and customer service necessary to address competitive pressures and internal and external users' needs.
As a result, many IT groups responsible for an SOA are turning to IT best practices, such as those specified by the Information Technology Infrastructure Library (ITIL). These include, for example, the need for operations and applications groups to provide service-level management and meet specific service level targets—from response time targets for interactive systems to the time it takes to diagnose and resolve problems.
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